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Ada Selected by Zendesk as a premier ‘Suite Ready Partner’ for Zendesk Live Chat and Support

TORONTO – May 22, 2019 – Ada, the leader in automated customer experience (ACX), today announced it has been named a chatbot partner for Zendesk Suite by Zendesk Inc. The Zendesk Suite is a multi-product package of support channel software built for better customer relationships. The expanded partnership will see Ada’s AI-powered platform integrated with Zendesk Suite.

Ada was selected by Zendesk as a chatbot vendor and ‘Suite Ready Partner’ based on the success Zendesk clients have achieved through the combination of  Zendesk’s live chat software and Ada’s AI-driven automation. Ada supports Zendesk customers through its integration with Zendesk Chat and Support, elevating the agent and customer experience with automated answers and actions for highly-personalized responses. The integrated solution empowers enterprises to easily combine the benefits of self-service and live support with Ada and Zendesk.

"Our favourite stories at Ada are about clients who can transform their customer experience by combining our personalized automation with live agent support," said Mike Murchison, CEO at Ada. "That’s why we’re excited to continue our integration with Zendesk, now as their champion chatbot partner, bringing the benefits of our partnership to more enterprise businesses.”

 Zendesk clients can leverage Ada’s platform to build and launch an AI-powered chatbot in less than a month, ensuring that it automatically satisfies over 70% of customer inquiries in more than 100 languages. With the seamless integration, customers can be escalated to a live agent from within the same chat interface or through a ticket, if warranted.

As part of this announcement, Ada is joining the Zendesk Showcase held today in New York, in London on June 12, 2019, and in San Francisco on October 3, 2019. The Showcase series provides insights into emerging trends and best practices in customer experiences; stop by Ada’s booth to learn how businesses can benefit from the partnership between Ada and Zendesk.

Visit Ada.support, find Ada within Zendesk’s marketplace, or reach out to hello@ada.support to learn more.

About Ada

As the market leader in Automated Customer Experience (ACX), Ada personalizes engagement across the customer journey by putting the power of AI in the hands of the people who know your business best. Ada makes it simple for non-technical teams to build an automated, enterprise-class chatbot that saves time, reduces costs, and improves engagement. Headquartered in Toronto, Ada enables clients around the world, like TELUS, UpWork, and AirAsia, to provide their customers with 24/7 personalized support in more than 100 languages.


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