Our Story

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Founder Story

Ada’s values are deeply rooted in the history of the company and experience of our two Founders. Before building Ada, Mike and David were exposed firsthand to the pain of managing customer service in a way that was authentic and simple – but also efficient and scalable.

To understand these competing interests better, they jumped in wholeheartedly and joined multiple support teams to identify the barriers - like time, technology, and tedious tasks – that were keeping businesses from delivering incredible customer experiences.

Mike and David both answered tens of thousands of inquiries, painstakingly and manually addressing each one, to arm themselves with broad-based insight of what it would take to overcome these barriers.

And so Ada was born – with the understanding that live agents have more to contribute than responses to frequently asked questions; with an appreciation for customers’ preference for on-demand, self-service support; and with the knowledge that they could deliver a product that would offer a highly personalized and engaging opportunity for automation across the customer journey.

Save your agents and customers’ time with Ada
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Our Investors

We’re proud to be backed by some of of the world's leading venture capital firms including Accel, Bessemer Venture Partners, FirstMark Capital, Version One Ventures, and Leaders Fund.

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Matt Turck
“Ada has played an important role in driving automated customer experience, and we’re confident in the team and the platform to surpass their rapid projected growth.”
Matt Turck
Managing Director
FirstMark-1

2016

When our story began

30 million+

Automated conversations

300%

Year over year growth

100+

Employees

Career Opportunities

We’re at the forefront of an exciting new industry, and welcome others who, like us, know how they want their careers to grow.
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Press & Media

We’re excited by the opportunity to share our insights and expertise with international media, analysts, and AI influencers.
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Contact Us

For general inquiries, including partnership opportunities, speaking engagements, and PR requests, please contact us.
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