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Our Story

Perri, Yusef, Maxim, and Phil
Taya
Nic, Chris, and Neil
Shi Han
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Founder Story

Ada’s values are deeply rooted in the history of the company and experience of our two Founders. Before building Ada, Mike and David were exposed firsthand to the pain of managing customer service in a way that was authentic and simple – but also efficient and scalable.

To understand these competing interests better, they jumped in wholeheartedly and joined multiple support teams to identify the barriers - like time, technology, and tedious tasks – that were keeping businesses from delivering incredible customer experiences.

Mike and David both answered tens of thousands of inquiries, painstakingly and manually addressing each one, to arm themselves with broad-based insight of what it would take to overcome these barriers.

And so Ada was born – with the understanding that live agents have more to contribute than responses to frequently asked questions; with an appreciation for customers’ preference for on-demand, self-service support; and with the knowledge that they could deliver a product that would offer a highly personalized and engaging opportunity for automation across the customer journey.

Save your agents and customers’ time with Ada
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Ada's Leadership

Mike Murchison

Mike Murchison

CEO & Co-founder
David Hariri

David Hariri

Head of Design & Co-founder
Ruth Zive

Ruth Zive

Head of Marketing
Neil Whitney

Neil Whitney

Head of Product
Daniel Code-McNeil

Daniel Code-McNeil

Head of Sales
Anson MacKeracher

Anson MacKeracher

Head of Engineering
Chelsea MacDonald

Chelsea MacDonald

Head of People

Our Investors

We’re proud to be backed by some of of the world's leading venture capital firms including Bessemer Venture Partners, FirstMark Capital, Version One Ventures, and Leaders Fund.

FirstMark
Bessemer Venture Partners
Leaders Fund
Version One
Matt Turck
“Ada has played an important role in driving automated customer experience, and we’re confident in the team and the platform to surpass their rapid projected growth.”
Matt Turck, Managing Director of FirstMark Capital
2016
When our story began
30 million+
Automated conversations
300%
Year over year growth
100+
Employees

Career Opportunities

We’re at the forefront of an exciting new industry, and welcome others who, like us, know how they want their careers to grow.
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Press & Media

We’re excited by the opportunity to share our insights and expertise with international media, analysts, and AI influencers.
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Contact Us

For general inquiries, including partnership opportunities, speaking engagements, and PR requests, please contact us.
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