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Careers at Ada

Nikita and Nikole
Ada Team Pictures
Rebecca
Ada Team
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About Ada

Based in downtown Toronto, a thriving AI ecosystem, we’re building a generational company that is changing how leading companies around the world are automating their customer service. In the past three years, we’ve grown our team from 2 to nearly 100 employees, secured the the backing of the world’s leading VC firms, and increased our revenue year-over-year by 300% – and we have no plans on slowing down.

The success of our business is not the result of the drinks in our fridge (though delicious) or the foosball table in our nap room (we don’t have either!), but the strength of our platform built with the curiosity, diversity, and talent of our people. We’re a collaborative and fast-moving culture with the values of Authenticity, Courage, Empathy and Simplicity at our core.

With an exciting Series A behind us, we have a time of growth ahead, and are seeking others who, like us, are driven to make daily decisions that have meaningful impact on our business and the experience of millions of customers across the globe.

We’re named after Ada Lovelace

Ada Lovelace is widely regarded as the world's first computer programmer. Her legacy looms large and inspires us to push the potential of machine learning, and to promote greater equity and diversity in and outside of our office walls. The name Ada is a true reflection of our values, and we are proud of our association with a true trailblazer.

People spend an average of 43 days of their lives on hold. We’re here to change that.
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Learn about Our Culture

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Our Values

When you join Ada, you become an Owner. And as we evolve our team and technology at rapid speeds, we as Owners, remain rooted in core values that maintain and strengthen our culture.
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Courage

Stretch yourself, seek discomfort, and take risk.

“As individuals, and as a team, we push ourselves every day to set (and achieve) stretch goals that continue to solidify our spot as a market leader.”
Join Scott on the Sales team
Simplicity

Build and communicate with a relentless focus on reducing - not avoiding - complexity.

“Working within an industry with buzzwords like AI, CX and even automation, Ada’s focus on simplicity has been a key component of our success – as a product and as a team.”
Join Magda on the Product team
Authenticity

Be open, honest, and transparent with customers, each other, and yourself.

“Between teammates and with our clients, we don’t provide blue sky answers. We encourage real responses that create a deep level of trust required for meaningful collaboration.”
Join Holly on the Client Services team
Empathy

Deeply understand the perspectives of our customers, end-users, candidates, and each other.

“Empathy at Ada extends far beyond how we build our product. From the experience of interviewees, to onboarding clients, and working with fellow Owners, we care about each other’s well being.”
Join Alex on the Marketing team

What we offer our employees

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Competitive salary, health benefits and stock options

Full health coverage for you and your family (Ada pays 100% of your premiums), a monthly fitness and wellness reimbursement, and stock options you’ll actually understand.

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Flexible work from home policies

With potential to work from home 1-5 days a week, together we’ll determine a schedule that fits your style and the requirements of your role.

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Minimum 2 week, unlimited vacation – and we mean it

As we rapidly ramp-up our business, it’s important that we rest and reflect. All Owners are required to take a minimum of 10 days vacation every year, with potential for many more.

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Support for educational courses and events

We encourage our Owners to expand both their professional skills and networks by providing them with financial support to take classes, attend conferences, obtain certifications, and more.

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Free coffee, snacks, and a weekly lunch

We don’t expect you to be here for breakfast or dinner (so we don’t serve it). Instead, our cupboards are filled with healthy snacks, our fridge is stocked with (un)caffeinated drinks, and we provide a local lunch once a week.

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Activities that inspire balance and health

Bi-weekly meditation hosted at The Quiet Place, bi-weekly yoga conducted by a professional directly in the office, and team boxfit training at Studio KO. All during the workday.

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Quarterly team outings and company-wide socials

From cooking classes to escape rooms, paint nights, and evenings at the AGO, we create opportunities to come together and learn about one another outside of the office.

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Diverse clubs reflective of our diverse interests

We have clubs dedicated to, reading, running, meditation, movies, music, and much more.

People spend an average of 43 days of their lives on hold. We’re here to change that.
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Learn about Ada

Our AI-powered platform enables enterprise businesses around the world to automate incredible customer service.
Our Story

Press & Media

We’re excited by the opportunity to share our insights and expertise with international media, analysts, and AI influencers.
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Contact Us

Don’t see your position? We’re looking for talented people who know how they’d like to grow.
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