Your customers want instant, personalized self-service across channels. Give them what they want! You'll see improved CSAT, loyalty and LTV as a result.
Save agents from repetitive questions to boost job satisfaction and reduce attrition. Free them to prioritize high-value conversations that truly require a human touch.
Let your customer professionals take the reins and directly manage automation and AI. Leverage their wealth of knowledge about your business to build your automated first line of defense with no-coding required.
Transform your contact center and pivot the long-standing belief that the contact center is a "cost center." Start realizing the revenue hidden away in your customer experience.
Ada's AI chatbot takes its value beyond cost reduction by generating new customer revenue through up-sell and cross-sell. Customer service doesn't have to be a drain on your budget - in fact, Ada changes your customer support from cost to revenue center.
“Ada has delivered transformational, measurable results to some of the world’s most innovative brands.”
“Ada reduces wait times and allows companies to scale their offerings while maintaining existing support budgets.”
“Ada can automate more than 70% of a client’s customer interactions and save millions of dollars in overhead.”
“Ada’s automation is changing how people are working by creating completely new departments, titles and roles.”
Forrester surveyed CX leaders on their CSAT goals. Find out what they discovered.