AI-first customer service
Experience the benefits of generative AI for customer service. Resolve more inquiries — across channels and languages — with less effort.
Your industry-specific AI partner
Looking to drive more cost-effective customer service resolutions? For modern CX that's tailored to your industry, business model, and brand? You've arrived at your final destination.
Automate 24/7 self-service. Increase resolutions.
Provide instant customer service. Automatically resolve more than 70% of inquiries — common and complex — with an AI Agent powered by Ada’s customer service automation platform.
Instantly scale automation to meet demand. Boost ROI.
Just like a human agent, your AI Agent scales with your customers. Effortlessly handle volume surges and seasonal spikes without increasing headcount or compromising on customer service.
Don't just take it from us...
"Ada has supported our customer’s agents to contribute to the overall ancillary income through our Customer Happiness contact channels by selling eight times more ancillary products compared with 12 months ago."
“Our investment in ACX (automated customer experience) has had a tremendous impact on our company. We've been able to pass cost savings into salary increases for the majority of our hourly employees. This has led to increased morale, employee retention, and driven our CSAT to the highest level we've seen in years.”
Onboard your next top-performing agent
Purpose-built for your business
Resolve even complex customer inquiries — unique to your business, industry, and customer — in record time.
Travel
Connect to your booking system so passengers can check their flight status, make flight changes, or upgrade their purchase.
Entertainment & Media
Allow customers to self-serve 24/7, from onboarding to account updates, subscription management, and troubleshooting.
Restaurants
Give foodies a personalized experience. Offer suggestions and let them make reservations in the chat or over the phone.
Telecom
Help customers effortlessly self-serve account details or track usage. When a human touch is needed, seamlessly transfer them to an agent.
Ecommerce
Assist customers with order tracking, provide information on warranty policies, or let them make returns and exchanges.
SaaS
Increase adoption with user guides and authenticate customers so they can self-serve issues or make account changes.
Financial Technology
Empower customers to do their day-to-day banking with your AI Agent. Provide account details and swift resolutions to unauthorized transactions.
Gaming
Guide new customers to set up their accounts. Give players access to account details, upcoming promotions, and more.
Ada’s AI Agent vs. Scripted Chatbots
Unlike a basic chatbot or voice bot, an AI Agent doesn’t just follow a script. It reasons to figure out how to best resolve an inquiry.
Scripted Chatbot
Typical chatbots follow a predefined workflow. Every possible customer problem has to be planned for, built, and maintained over time. They follow scripts and steps, and they can't deviate from the script to creatively solve a problem.
Reasoning AI Agent
Rather than try to anticipate and build a script for every resolution path, an AI Agent reasons through a problem and identifies the best step to take. They reference company knowledge, policies, and data from business systems to solve a unique situation.
AI-powered automation built for CX teams
Discover the power of an AI Agent for your business.
See all Case Studies“Core to our ethos is continuous evolution of features and coverages for our agents and customers, including channels of communication. With Ada, 30-35% of our claims were submitted directly through the bot, at a time that was most convenient for them during this catastrophic event.”
