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automate banking customer interactions to keep up with the rising customer demands

Cash in with automation first

Customers’ expectations of on-demand support are on the rise, and banks that do not provide high-quality self-service risk getting left behind. Empower every customer with conversational AI, and give a personal touch to each interaction by introducing an automation-first strategy with Ada’s banking chatbot.
See it in action
1 month
to launch
80%
Automated Inquiries
100+
Languages
170+
Banks served

Grow customer "interest” instantly with Ada’s AI

Ada's AI chatbot disrupting the banking industry

Invest in conversations

Empower customers to self-serve with Ada’s on-demand conversational banking chatbot. Dramatically reduce wait times and call center inefficiency by providing a personalized experience that automates both answers and actions in the customer’s language of choice. 

Anytime, anywhere, let your customers:

✓ Find the closest branch and hours
✓ Book appointments
✓ Search for new products and services
✓ Change contact information
✓ Get updates on accounts and balances
✓ Report lost or stolen cards
✓ Generate paperless billing
✓ Sign up for online banking

See it in action
Improve CX for your banking customers.

Cash out with your CX

With Ada, your customer support teams can automate actions that drive revenue and grow customer lifetime value with timely, personalized offerings.

Effortless cross-sell and up sell promotions with proactive, personalized selling:

✓ Purchase new products
✓ Increase credit limits
✓ Promote packages  
✓ Apply for new cards, loans or mortgages 

See it in action

Accessible human support

Ada integrates with live chat software to escalate high-value requests to live-agents for focused support and ensures a positive conversation by providing the agent with a full transcript. 

Resolve high-churn customer scenarios:

✓ Fees, rates and additional charges
✓ Technical or access issues
✓ One chat experience
✓ Chat transcripts for live agents
✓ Unified bot and live chat UI 

See it in action

Accounts

Bank Services

Transactions, Payments & Transfers

Promotions & Offers

Ada is fluent in banking

Skip the slow set-up times and costly training with Ada’s deep financial expertise that get you to market faster. With Ada, service excellence is delivered straight to your customer, on their channel of choice, instantly. Hover over any block to discover how Ada delivers banking service excellence.

Customer Testimonial

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Gartner
“Chatbot[s] offers bank customers digital engagement within the context of their articulated needs. This engagement can help bank CIOs move Personal Financial Management from a dreaded task to a revenue-generating digital financial advisory service."
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