Featured Customer – 10 Month Results

Saving TELUS 150,000+ hours of customer effort

In just under a month, TELUS, Canada's fastest growing telecom, built and launched a 24/7 bilingual chatbot to provide its 13 million customers with personalized assistance across its website, app, and call centre.

More than simply FAQs, Ada has enabled TELUS to introduce an elevated self-serve experience that lets customers check, change, and add to their accounts on their own, thereby freeing agents' time to handle revenue driving conversations.

Calculate your own ROI
2.3 million
customers supported instantly
153k
hours of reduced customer effort
43%
inquiries solved without agent
Featured Customer – One Month Results

Reducing AirAsia’s wait time by 98% in 4 weeks

Within mere weeks of launching Ada across its website and app, AirAsia, Asia’s leading low-cost carrier, was able to reduce its customer wait times to just minutes.

By instantly solving 70,000+ daily inquiries with Ada’s automation, AirAsia has replaced its existing barriers in language and geography with a multilingual solution that lets travellers self-serve across new channels on their own time.

Calculate your own ROI
1 million+
customers supported instantly
8x increase
in ancillary revenue
75%
inquiries solved without agent
elaine-neo
"With Ada’s intuitive solution, we were able to move at speed to deploy a proof of concept and help our local teams build and refine content flows quickly and independently. We’re thrilled that we have exceeded our target in the first 3 months and are looking forward to refining the Messenger-powered digital assistant.”
Elaine Neo
Regional Social Marketing Manager
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Customer Testimonials

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Koodo
“Ada saves us thousands of dollars a week in calls and frees our support agents to deal with more complex problems.”
Senior Marketing Manager
Coinbase 2
“Ada has been a key component of our support scaling efforts by helping our customers help themselves across both web and mobile.”
Director of Customer Support
Shopify
“Ada is a tremendous tool for our team. It has saved us from hours of support tickets, informed product decisions, and is a delight to use.”
Product Manager
Wave
“Since partnering with Zendesk + Ada, we’ve been able to reduce our support wait times by 50% so it's faster than ever for our customers to get the help they need."
Director of Customer Experience
upowork - Joe Wang
“By empowering customers to self-serve 95% of the time, our team has been able to focus on more complex concerns while continuing to scale our support and set up our agents for success."
Joe Wang
Senior Director of Customer Experience
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