Guide to interviewing AI Agents

Last year, we introduced our all-new AI Agent, capable of solving even the most complex inquiries with no manual coding or script creation, entirely powered by generative AI. But what makes an AI Agent different from the typical chatbots you’ve used in the past? And why are companies like Square, ClickUp, and Wealthsimple choosing to hire an AI Agent instead of training a chatbot? Is the impact on ROI really that high?

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Customer Service Page 2 of 2

Customer Service | 12 min read

How data from AI-powered customer service can supercharge the entire business

Here’s a deeper look at the role AI and data can play in helping companies predict everything from ROI and churn to specific customer service issues.

Sage Lazzaro

Technology Journalist

Customer Service | 12 min read

Why customer service leaders are sounding the alarm on containment rate and establishing new chatbot metrics

Here’s a look at why containment rate fails as an automation metric, and measures of success that can be tapped instead, such as automated resolutions.

Sage Lazzaro

Technology Journalist

Customer Service | 11 min read

How generative AI is transforming customer service organizations

The rising cost of human-led support is a frustrating reality in customer service. Is generative AI customer service the answer?

Sarah Fox

Content Producer

Customer Service | 11 min read

Beyond “headless commerce:" What else is on the horizon for ecommerce?

Three main trends that smart ecommerce leaders should be keeping an eye on.

Grant Oyston

Product Marketing Manager