Resolve more customer service calls with voice AI
Make expensive support channels more efficient. Your AI Agent reduces cost-per-conversation and average handle time while improving the customer experience.
Say hello to modern call center automation
Ditch clunky IVR systems that are hard to build and even harder to maintain. Onboard your AI Agent - no code required - and start automatically resolving more phone inquiries.
Amuse achieved 30% automated resolution in just 12 weeks
Your customers are calling. It's time to take them off hold.
The average caller will only wait 30 seconds on hold before abandoning a call. Cut wait times — and customer frustration — with industry-leading voice AI that empowers customers to self-serve, 24/7.
Build once, resolve everywhere
You don’t need multiple tools to automate customer service across modalities. Ada’s generative AI-powered platform lets you deliver consistent experiences with an AI Agent that can be instantly deployed across voice and messaging channels.
Increase resolution with natural language
Replace bad voice bots with an AI Agent your customers will actually want to talk to. They can interact and resolve inquiries using plain language, rather than keypads and maze-like menus that only serve to route calls, not resolve them.
Integrate with your tech stack
Connect to your existing tools and call center software to authenticate customers and deliver personalized resolutions. When a human touch is needed, your AI Agent will route callers to a human agent, complete with context to reduce handle time.
Learn all about traditional IVR, conversational AI voice bots, and call center automation so you can make the right investment for your business.
Read the ArticleUnderstand the cost of phone support and how voice AI can increase self-service, lower costs, and improve CX.
See the InfographicConversational AI best practices: Voice automation for customer service
5 best practices and considerations for designing and deploying voice automation.
Read the Article