Legal Resources
Subprocessors
Information about the third-party Sub-Processors that Ada Support Inc. uses to provide services to its customers can be found below. Additionally, Ada Support Inc. uses its wholly-owned affiliates, Ada Support (US) Corp. and Ada Support ( Israel) Ltd. to process personal information of customers in order to provide the services.
Ada Services
Ada Support uses the following Sub-Processors to provide its core chatbot and customer service automation software services.
| Third Party Service | Purpose | Location | Website |
|---|---|---|---|
| Amazon AWS | Hosting | USA, Canada, Europe* | aws.amazon.com |
| Anthropic | Artificial intelligence models | USA | anthropic.com |
| CloudAMQP | Web Broker Hosting | USA, Canada, Europe* | cloudamqp.com |
| Databricks Inc. | Data warehouse, data pipelines and analytics | USA | databricks.com |
| Datadog | Logging | USA | datadoghq.com |
| Elastic.co | Answer prediction | USA, Canada, Europe* | elastic.co |
| Looker (Google Cloud) | Business Intelligence and Analytics | USA | looker.com |
| MongoDB Atlas | Database Hosting | USA, Canada, Europe* | mongodb.com/cloud/atlas |
| Microsoft Azure’s OpenAI (Microsoft Corporation) | Artificial intelligence models | USA | microsoft.com |
| OpenAI | Artificial intelligence models | USA | openai.com |
| Pusher | Realtime Processing | USA, Canada, Europe* | pusher.com |
| Sendgrid | Email Service Provider | USA | sendgrid.com |
| Sentry | Error Reporting | USA | sentry.io |
| Smooch Technologies | External Messaging Consolidation | USA, Canada | smooch.io |
| Transcend, Inc. | Data Privacy Compliance | USA | transcend.io |
Service-Specific Sub-Processors (Optional)
In addition to the above Sub-Processors, the following Sub-Processors may be used for specific services if purchased by the customer (e.g. Ada Voice). Third-party managed services providers may also have access to Customer Data to the extent the customer purchases such services and agrees to provide such access.
| Third Party Service | Purpose | Location | Website |
|---|---|---|---|
| Apify Technologies | Scrape knowledge from selected web pages | USA, Canada, Europe* | apify.com |
| AssemblyAI | Redaction of Personal Information, Automated Speech Recognition (ASR) | USA | assemblyai.com |
| Google Cloud | Message Translation, Text-to-speech (TTS), Automated Speech Recognition (ASR) | USA, Europe* | cloud.google.com |
| OpenAI | Automated Speech Recognition (ASR) | USA | openai.com |
| Svix | Webhooks functionality and infrastructure | USA, Canada, Europe* | svix.com |
| Twilio | Two-Factor Authentication, Telephone calls, call recording, and SMS processing | USA | twilio.com |
*Only Ada customers who have enrolled in Ada’s Europe data storage option will have their data stored in the European data centres of the Sub-Processors noted above.