Handoff Improvements David Hariri February 16th, 2017 Quick read Facebook LinkedIn Twitter We just shipped some minor improvements to how your Capture and Handoff flow works and looks: Capture messages won't attempt to capture if we already have the key you're trying to capture. For most of you, this will be 'email' field. Why ask your users for their email unnecesarily, right? In Handoff emails, the conversation's information is now displayed at the top of the email. This information is now easier to read. We now tell you what the users original question was in the email, to the best of our ability. The 'From' field is redundant because it's the same as the 'Email' field at the top of the ticket. It's been removed.