Posts in News

Data Protection and Privacy at Ada

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Ada will be GDPR compliant before it comes into effect May 25, 2018, ensuring that our clients can provide appropriate data security for their customers. We’re committed to maintaining the highest standards for privacy and security with every product and service offered—now and in the future. What is GDPR? The General Data...

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Why Chatbots Need to Prioritize the Full Customer Support Journey

		 		Chatbot conversation

What’s worse than waiting in a customer service line and repeatedly getting the “all agents are busy but please continue to hold and thanks for your patience” message? Not being able to get in that line in the first place. The Australian telecoms company Telstra came under fire recently after launching...

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Type Less, Act More: How to Make International Women’s Day More Than a Hashtag

		 		The ladies of Ada Support at the SheEO Summit in Toronto

March 8th marks International Women’s Day (IWD), a day set aside to celebrate the incredible accomplishments and milestones women have achieved, acknowledge the barriers that still exist in the pursuit of gender equality and, perhaps most importantly, push for solutions. The hashtags (#IWD2018, #internationalwomensday, #PressForProgress and more) are already trending...

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