Posts in Ada Basics

6 Ways Chatbots Boost Customer Experience to the Next Level

		 		5-star customer experience

At a time when most companies are either investigating artificial intelligence (AI) for their business or already applying it, the chatbot is one solution in the spotlight. A recent report from the research firm Gartner estimated that about 25% of customer support operations will be using virtual assistants or chatbots...

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What is Artificial Intelligence (AI)?

		 		Version of the creation painting by michelangelo, with human hand reaching out to touch robot hand

Admit it. When you ask Siri a question and she gets the answer right, there’s a part of you that smiles, marvelling at the thought that you just had a conversation with a machine. And she—not it—understood you. Even though Apple introduced their voice activated virtual assistant in 2011, it stills...

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