Posts in AI

6 Ways Chatbots Boost Customer Experience to the Next Level

		 		5-star customer experience

At a time when most companies are either investigating artificial intelligence (AI) for their business or already applying it, the chatbot is one solution in the spotlight. A recent report from the research firm Gartner estimated that about 25% of customer support operations will be using virtual assistants or chatbots...

Read More

What is Artificial Intelligence (AI)?

		 		Version of the creation painting by michelangelo, with human hand reaching out to touch robot hand

Admit it. When you ask Siri a question and she gets the answer right, there’s a part of you that smiles, marvelling at the thought that you just had a conversation with a machine. And she—not it—understood you. Even though Apple introduced their voice activated virtual assistant in 2011, it stills...

Read More

A Friendly HAL: How AI May Make The Future of Work More Inclusive

“The future cannot be predicted, but futures can be invented. It was man’s ability to invent which has made human society what it is. The mental processes of inventions are still mysterious. They are rational but not logical, that is to say, not deductive.” ― Dennis Gabor, Inventing The Future It...

Read More