David Hariri Co-Founder of Ada

Year In Review

On February 6th 2016, Mike and I set out to reduce the cost of providing customer support at scale. We’re solving this problem by combining the best machine learning technology with the best live chat experiences. With the end of the year nearing, I thought I would take some time to...

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Editable Quick Replies

This one has been a long time coming. You can now edit the content of Quick Reply Buttons inside of the Response they belong to. Here's how it works: You can still edit how you want the Quick Reply Button label to appear across all references to it, but this new...

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Multiple Platforms

Our team is thrilled to finally have a place in the app to manage your platforms*. You can take a look at the all new platforms view in Settings > Platforms in your app. We also built a multiple platform deployment system that allows you to put your bot on SMS,...

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Shuffle Messages

We just introduce a new Answer Message type called "Shuffle". Shuffle allows you to specify a few different ways of saying the same thing. When the Shuffle Message is activated in an Answer's flow, it will pick one of the variations at random, provided it wasn't the last one that...

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New Design System

We're excited to announce a redesign of most of our app. It's no where near finished, but it marks a step in a direction we have planned that's going to make it even more simple to manage your Ada Support bot. Here's a list of the specific changes we made: Responses...

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Bug Fixes

We recently pushed a new version of our API's Message model which introduced a couple minor bugs. We're happy to announce we resolved all of them. Here's a list of what was fixed: After a conversation capture session, we would not train the original question if we received negative feedback on...

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Links and History

We're excited to announce that our app now supports linking to most things. This means you can now share links to responses, conversations, settings and more - right from the navigation bar in your browser. This change also means you can use your browser's back and forward button to go back...

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Password Reset and Sorting Responses

We've got a handful of little things we changed around the app that we've been meaning to announce. Take a look! App We have a new colour picker which will allow you to more easily set colours across the app. We added a password recovery and reset form which allows you to reset...

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February 28th Downtime Postmortem

Apology While we are still a small company, our customers trust our APIs and client applications to be available 100% of the time. We strive every day to reach that benchmark and in turn, your trust. We are now at a scale where seconds of downtime can equate to hundreds of...

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Handoff Improvements

We just shipped some minor improvements to how your Capture and Handoff flow works and looks: Capture messages won't attempt to capture if we already have the key you're trying to capture. For most of you, this will be 'email' field. Why ask your users for their email unnecesarily, right? In Handoff...

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Conversations Improvements

We just launched a new feature yesterday – the ability to filter conversations by Response. This means you can go into your conversations view and select one of your Responses in the dropdown above the list. This will filter the list to only show conversations that include the use of...

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Better Handoff & Expressions Filtering

Today we launched a much-improved version of our 'Handoff' feature. We have two ways for your customers to make a Handoff to your human customer support agent from your Ada bot. The first (and older) way is by using your Ada Support Form. The new (and much better) way is...

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Autofill

We're happy to announce a new update to conversations that we're calling 'autofill'. From now on, when someone makes a conversation with your bot, we'll automatically track the browser, language, operating system and more in the conversation and dump this information during Handoff. This should make debugging things simpler for...

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2FA, Log out

We're happy to announce the release of two-factor authentication over SMS. Check out this video which shows how to activate and use it for your account: We've also introduced a log out button in the top right of the app. Logging out will destroy your authentication token so please make sure...

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Release Notes

App Your bot's content management app is now available at yourhandle.ada.support instead of yourhandle.ada.support/app/ .

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Release Notes

API Added the ability to search for expressions that were created when the bot didn't know how to respond (and the opposite) Added 2FA and authentication endpoints Added salting to passwords for extra security Site Released a new version of the site! 🏄 Chat Minor bug fixes galore Embed Our embedded button doesn't accidentally inherit global button styles anymore ...

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