Dana Krook Content Marketer at Ada

How a dating app saved agents 3 hours a day while improving customer experience


		 		Coffee Meets Bagel logo

The online dating world has a reputation for being both superficial and disappointing, yet it’s often the only way for singles to meet potential partners. The founders of Coffee Meets Bagel (CMB) saw this frustration and knew they could do better. So, they developed a dating app that would create...

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6 Ways Chatbots Boost Customer Experience to the Next Level


		 		5-star customer experience

At a time when most companies are either investigating artificial intelligence (AI) for their business or already applying it, the chatbot is one solution in the spotlight. A recent report from the research firm Gartner estimated that about 25% of customer support operations will be using virtual assistants or chatbots...

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Why Chatbots Need to Prioritize the Full Customer Support Journey


		 		Chatbot conversation

What’s worse than waiting in a customer service line and repeatedly getting the “all agents are busy but please continue to hold and thanks for your patience” message? Not being able to get in that line in the first place. The Australian telecoms company Telstra came under fire recently after launching...

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Type Less, Act More: How to Make International Women’s Day More Than a Hashtag


		 		The ladies of Ada Support at the SheEO Summit in Toronto

March 8th marks International Women’s Day (IWD), a day set aside to celebrate the incredible accomplishments and milestones women have achieved, acknowledge the barriers that still exist in the pursuit of gender equality and, perhaps most importantly, push for solutions. The hashtags (#IWD2018, #internationalwomensday, #PressForProgress and more) are already trending...

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What is Artificial Intelligence (AI)?


		 		Version of the creation painting by michelangelo, with human hand reaching out to touch robot hand

Admit it. When you ask Siri a question and she gets the answer right, there’s a part of you that smiles, marvelling at the thought that you just had a conversation with a machine. And she—not it—understood you. Even though Apple introduced their voice activated virtual assistant in 2011, it stills...

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