November 08, 2017

A Friendly HAL: How AI May Make The Future of Work More Inclusive

“The future cannot be predicted, but futures can be invented. It was man’s ability to invent which has made human society what it is. The mental processes of inventions are still mysterious. They are rational but not logical, that is to say, not deductive.” ― Dennis Gabor, Inventing The Future It...

October 10, 2017

Introducing Multilingual

Today, we’re releasing a new way for your international customers to get help through your Ada-powered bot and we're calling it Multilingual. With Multilingual, your bot can translate your English answers into 104 different languages automatically. For customers that want even more control, we've created the ability to add language-specific answers. Our...

July 20, 2017

Announcing our Funding and our Roots

Today I’m excited to announce that Ada Support has raised a 2.5M Seed round led by Bessemer Venture Partners with the continued support of Version One Ventures. Customer support teams use Ada to provide 24/7 automated chat support which reduces time spent on common customer questions by 70% or more....

April 20, 2017

Editable Quick Replies

This one has been a long time coming. You can now edit the content of Quick Reply Buttons inside of the Response they belong to. Here's how it works: You can still edit how you want the Quick Reply Button label to appear across all references to it, but this new...

April 17, 2017

Multiple Platforms

Our team is thrilled to finally have a place in the app to manage your platforms*. You can take a look at the all new platforms view in Settings > Platforms in your app. We also built a multiple platform deployment system that allows you to put your bot on SMS,...

April 04, 2017

Shuffle Messages

We just introduce a new Answer Message type called "Shuffle". Shuffle allows you to specify a few different ways of saying the same thing. When the Shuffle Message is activated in an Answer's flow, it will pick one of the variations at random, provided it wasn't the last one that...

April 04, 2017

New Design System

We're excited to announce a redesign of most of our app. It's no where near finished, but it marks a step in a direction we have planned that's going to make it even more simple to manage your Ada Support bot. Here's a list of the specific changes we made: Responses...

April 03, 2017

Bug Fixes

We recently pushed a new version of our API's Message model which introduced a couple minor bugs. We're happy to announce we resolved all of them. Here's a list of what was fixed: After a conversation capture session, we would not train the original question if we received negative feedback on...

March 08, 2017

Links and History

We're excited to announce that our app now supports linking to most things. This means you can now share links to responses, conversations, settings and more - right from the navigation bar in your browser. This change also means you can use your browser's back and forward button to go back...

March 02, 2017

Password Reset and Sorting Responses

We've got a handful of little things we changed around the app that we've been meaning to announce. Take a look! App We have a new colour picker which will allow you to more easily set colours across the app. We added a password recovery and reset form which allows you to reset...

March 01, 2017

February 28th Downtime Postmortem

Apology While we are still a small company, our customers trust our APIs and client applications to be available 100% of the time. We strive every day to reach that benchmark and in turn, your trust. We are now at a scale where seconds of downtime can equate to hundreds of...

February 16, 2017

Handoff Improvements

We just shipped some minor improvements to how your Capture and Handoff flow works and looks: Capture messages won't attempt to capture if we already have the key you're trying to capture. For most of you, this will be 'email' field. Why ask your users for their email unnecesarily, right? In Handoff...

February 16, 2017

Conversations Improvements

We just launched a new feature yesterday – the ability to filter conversations by Response. This means you can go into your conversations view and select one of your Responses in the dropdown above the list. This will filter the list to only show conversations that include the use of...

February 13, 2017

Better Handoff & Expressions Filtering

Today we launched a much-improved version of our 'Handoff' feature. We have two ways for your customers to make a Handoff to your human customer support agent from your Ada bot. The first (and older) way is by using your Ada Support Form. The new (and much better) way is...

February 10, 2017

Autofill

We're happy to announce a new update to conversations that we're calling 'autofill'. From now on, when someone makes a conversation with your bot, we'll automatically track the browser, language, operating system and more in the conversation and dump this information during Handoff. This should make debugging things simpler for...

February 07, 2017

2FA, Log out

We're happy to announce the release of two-factor authentication over SMS. Check out this video which shows how to activate and use it for your account: We've also introduced a log out button in the top right of the app. Logging out will destroy your authentication token so please make sure...

February 06, 2017

Release Notes

App Your bot's content management app is now available at yourhandle.ada.support instead of yourhandle.ada.support/app/ .

February 03, 2017

Release Notes

API Added the ability to search for expressions that were created when the bot didn't know how to respond (and the opposite) Added 2FA and authentication endpoints Added salting to passwords for extra security Site Released a new version of the site! 🏄 Chat Minor bug fixes galore Embed Our embedded button doesn't accidentally inherit global button styles anymore ...