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Shopify
“No two customers are the same, and with Ada we can guarantee no two chats will be the same either.”
Director of Customer Experience, E-Commerce Platform
Example Use Cases

Replace FAQ-based responses with personalized answers unique to every customer journey

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Provide real-time updates

Alert costumers of important information as soon as it arises. Whether it be data usage, flight delays, or insufficient funds

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Differentiate support levels

Let the bot automate repetitive inquiries and reroute the conversation to a live agent for more complex conversations

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Reward Loyal Customers

Treat your loyal customers with extra care by providing them with exclusive promotions

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Engage with upsells

Engage customers with upsells based on their behaviour, interests, and account information

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Manage multiple accounts

Identify when customers have more than one account and direct them to the right support

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Monitor high-risk situations

Monitor customer transactions, and track unpaid/unqualified accounts

66% of consumers will switch to be treated as a name, not a number
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