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A bot that can answer more than just FAQs and personalize customer experiences.

(Re)build the customer connection

Long wait times and complicated conversations create customer angst. Wash away years of waiting on hold with Ada’s 24/7 customer service chatbot.

Anytime, anywhere:

  • Grow customer loyalty and automate both answers and actions
  • Address customer concerns with proactive updates  
  • Escalate to the right live agent, at the right time
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Humans are for high valued interactions, everything else can be automated. This will provide a better customer experience.

Make every conversation count

Don’t let a chatbot make your customer experience robotic. Give every conversation a highly personal touch, using engaging content, timed and tailored to customers' unique interests.

Anytime, anywhere, provide customers with:

  • Account-specific information, like payment and upgrade plans
  • Products and promotions relevant to individual needs  
  • Tiered support paths based on every customer’s profile
Give a personal touch to every customer interaction with an AI chatbot for a better experience.

Automate more than they're asking for

Ada empowers customers to navigate complicated problems without the need for human support.

Save human support resources for high-value interactions; automate the rest:

  • Turn on omnichannel customer support
  • Integrate Ada with CRM systems and put automation first
  • Let customers pay bills, book tickets, upgrade, etc., on their own
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