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(Re)build the customer connection

Long wait times and complicated conversations create customer angst. Wash away years of waiting on hold with Ada’s 24/7 customer service chatbot.

Anytime, anywhere:

  • Grow customer loyalty and automate both answers and actions
  • Address customer concerns with proactive updates  
  • Escalate to the right live agent, at the right time
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Make every conversation count

Don’t let a chatbot make your customer experience robotic. Give every conversation a highly personal touch, using engaging content, timed and tailored to customers' unique interests.

Anytime, anywhere, provide customers with:

  • Account-specific information, like payment and upgrade plans
  • Products and promotions relevant to individual needs  
  • Tiered support paths based on every customer’s profile
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Automate more than they're asking for

Ada empowers customers to navigate complicated problems without the need for human support.

Save human support resources for high-value interactions; automate the rest:

  • Turn on omnichannel customer support
  • Integrate Ada with CRM systems and put automation first
  • Let customers pay bills, book tickets, upgrade, etc., on their own
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