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Questions & Answers View

Solicit customer feedback

Keep tabs on customer happiness. Instantly measure satisfaction using simple reviews for every automated response, or just those that matter most.
Analytics

Make strategic, data-driven decisions

Pull real-time data and dynamic reporting to demonstrate the time, effort, and cost savings generated by automation and expose other efficiencies.
Satisfaction Surveys

Keep tabs on your customers

Track sophisticated performance metrics based on CSAT and NPS, by sharing surveys that capture qualitative and quantitative responses. With this information at your fingertips, you can pivot in an instant and improve performance.
Gartner
“Using analytics to enrich customers’ experiences will be key in the future customer journey and experience.”
84% of consumers say being treated like a person, not number, is key to winning their business
Personalize Every Conversation