Ada gives you a clear line of sight into the customer journey. Use in-depth analytics to understand the quality of the customer experience and identify opportunities to strengthen engagement.
Questions & Answers View
Solicit customer feedback
Keep tabs on customer happiness. Instantly measure satisfaction using simple reviews for every automated response, or just those that matter most.
Make strategic, data-driven decisions
Pull real-time data and dynamic reporting to demonstrate the time, effort, and cost savings generated by automation and expose other efficiencies.
Keep tabs on your customers
Track sophisticated performance metrics based on CSAT and NPS, by sharing surveys that capture qualitative and quantitative responses. With this information at your fingertips, you can pivot in an instant and improve performance.
“Using analytics to enrich customers’ experiences will be key in the future customer journey and experience.”
84% of consumers say being treated like a person, not number, is key to winning their business