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Questions & Answers View

Solicit customer feedback

Further drive engagement and keep tabs on customer happiness. With Ada, you can instantly measure satisfaction using simple reviews for every automated response or just those that matter most.
Analytics

Leverage actionable insights with in-depth dashboard

Pull real-time data and dynamic reporting that demonstrate the time, effort, and cost savings generated by your automation.
Satisfaction Surveys

Keep tabs on your customers

Track sophisticated performance metrics based on CSAT and NPS, by sharing surveys that capture qualitative and quantitative responses. With this information at your fingertips, you can pivot in an instant and improve performance.
Gartner
“Using analytics to enrich customers’ experiences will be key in the future customer journey and experience.”
84% of consumers say being treated like a person, not number, is key to winning their business
Personalize Every Conversation