Originally aired June 23, 2020
Live agents are struggling to keep up with rising support inquiries.
Many Salesforce shops are seeking no-code chatbot solutions to help them scale their support and meet customer expectations.
Learn how AirAsia, an Ada + Salesforce client, used this automation-first strategy to:
- Solve 80% of customer inquiries with an automated chatbot
- Reshape support and empower agents to use AI to provide better live service
- Build automated conversation flows in 100+ languages