Originally aired March 4, 2020
An automation-first strategy can transform customer experiences. Find out how to begin, with proven models direct from Ada and Mailchimp. Learn how automation-first customer service can raise CSAT scores and decrease support volume and overhead costs.
Watch the recording of this 30 minute candid Q&A for tales from Mailchimp's front lines, including:
- How Mailchimp is currently utilizing personalized automation
- How an automation-first support strategy impacted their existing customer support team
- What opportunities exist to continue growing personalized automation at Mailchimp