Customer Support and Agent Attrition: What it’s Costing You, & How You Can Prevent It
Support agents are the backbone of any business’s CX strategy. So why aren’t businesses empowering them with the right tools and info they need to succeed?
In our article, “Customer Support and Agent Attrition: What it’s Costing You, and How You Can Prevent It”, we explore:
What links agent productivity and positive business outcomes
The full impact of attrition - from training costs to customer churn rates
How chatbots can decrease attrition rates and increase customer retention