Use your customer service agents wisely
Save agents from the repetitive questions monopolizing their time and bringing down their spirits. Personalized customer service automation lets every customer feel special, giving agents time to prioritize complex, high-value inquiries that require a human touch.
- Deflect 80% of inquiries across mobile, social & digital channels
- Provide agents with transcripts for context into inquiries
- Eliminate the need to hire and train agents for surges and spikes