upowork - Joe Wang
“With Ada at the front end of our Zendesk instance, we were able to lower live agent attrition to a mere 3%, while also growing customer CSAT. I have never seen that in my career.”
Joe Wang
Senior Director of Customer Experience
Upwork-1
Zendesk Chatbot

Ada Glass: Move seamlessly from AI to agent


Allow Zendesk agents to enter and exit the chat without interrupting conversation flow.

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Companies that love Ada + Zendesk


From SaaS to Fintech to eCommerce, companies are using Ada + Zendesk combination to deliver the best-in-class mix of automation and live agents!

Watch the Upwork Story

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“Ada brings significant value to customer-centric businesses by accelerating responses to simple inquiries, delivering better first response times, and empowering human agents to prioritize the more complex issues.”
Astha Malik
VP of Platform
Group 24
Ada's Chatbot

Why use Ada's AI-powered chatbot?

 

24/7 customer support 

Provide customer support in 100+ languages 
 
Provide 1-to-1 personalization 

Ticketing Automation
 
No-code bot building
 
✅ Solve 80%+ of customer inquiries
 
Discover how LiteBit decreased ticket handling time by 90%+
Download Case Study
Chatbot Analytics

Analytics made simple

 

Understanding the performance of your chatbot shouldn’t be a guessing game. Our chatbot has an intuitive, easy-to-understand Analytics Dashboard that provides the data and direction you need to drive business outcomes.



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