“With Ada at the front end of our Zendesk instance, we were able to lower live agent attrition to a mere 3%, while also growing customer CSAT. I have never seen that in my career.”
joe wang 1
Joe Wang, Senior Director of Customer Experience
Ada's Chatbot is Zendesk's premier partner.

Partnership, perfected

As a premier partner of Zendesk, Ada brings vast expertise in combining our platforms to deliver rapid results that save both time and costs.

  • Seamlessly connect Ada to Zendesk with no technical hiccups or complexities
  • Access best practices for introducing self-service across your entire customer journey
  • Let automation improve CSAT, diminish wait times and uncover new revenue
“Ada brings significant value to customer-centric businesses by accelerating responses to simple inquiries, delivering better first response times, and empowering human agents to prioritize the more complex issues.”
Mask Group (2)
Astha Malik, VP of Platform

Ada Glass: Move seamlessly from AI to agent

Streamline the customer journey from chatbot to live chat with an industry-leading handoff that invites Zendesk agents to assist customers directly within Ada’s chatbot.

  • Allow Zendesk agents to enter and exit the chat without interrupting conversation flow
  • Eliminate delays and repetition by providing agents with the customer context
  • Let Zendesk agents work within setting they know best - no new training required
Discover the transformational benefits of Ada + Zendesk
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Capture customer information on your Zendesk platform.

Automated ticketing? Yes, that too.

Introduce new efficiencies to your support model by automatically generating tickets that capture a customer’s information - no agent effort required.

  • Reallocate Zendesk agents’ time from logging tickets to solving them
  • Automate subject lines and tags consistent with Zendesk triggers and routing rules
Use your humans wisely. Automate with Ada.
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