How to build a chatbot for salesforce support?

Build a Customer Support Chatbot for Salesforce

When you combine Ada’s chatbot with Salesforce live chat, you get the best-in-class customer service that pairs the power of AI with the human touch. Ada automates 80%+ of your front line, so your agents are freed to focus on your bottom line. It’s time to experience the best of both worlds.
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Let your Salesforce live agents shine


Ada's automation-first approach frees your Salesforce live agents to address high value inquiries in a more meaningful way:

  • Diminish customer wait times by automating the most frequently asked questions
  • Provide instant access to live support when it matters most and empower customers to self serve when it doesn't
  • Uncover new revenue by automating up-sells and cross-sells across the customer journey
#1 Salesforce Chatbot for your business
"64% of consumers would rather buy from companies which can meet their needs in real-time."

Chatbot to agent escalation - perfected


Ada streamlines your customer journey by flawlessly escalating customers from chatbot to Salesforce agent - all within Ada’s UI. We make it seamless for customers to go from chatbot to live agent and back again.

  • Allow agents to enter and exit the chat without interrupting conversation flow
  • Instantly get your customers in the queue and let them know their wait time
  • Let agents work within the Salesforce setting they know best - no new training required
Automate salesforce ticketing with Ada's AI chatbot.

We automate Salesforce ticketing, too


When a human touch is needed, Ada’s chatbot can automatically generate an email ticket that captures key inquiry details, with no manual effort required from your team.

  • Reduce time to resolution with tickets sent directly to your Salesforce agents
  • Customize subject lines and tags to align with your Salesforce triggers and routing rules
G2 made us the chatbot leader. Reach out to learn why.
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