When you combine Ada’s chatbot with Salesforce live chat, you get the best-in-class customer service that pairs the power of AI with the human touch. Ada automates 80%+ of your front line, and your agents are freed to focus on your bottom line. It’s time to experience the best of both worlds.
No two conversations are the same
Ada's automation-first approach frees your Salesforce live agents to address high value inquiries in a more meaningful way:
Diminish customer wait times by automating the most frequently asked questions
Provide instant access to live support when it matters most and empower customers to self serve when it doesn't
Uncover new revenue by automating up-sells and cross-sells across the customer journey
"64% of consumers would rather buy from companies which can meet their needs in real-time."
Ada Glass: Bot to agent escalation - perfected
Ada streamlines your customer journey by flawlessly escalating customers from chatbot to Salesforce agent - all within Ada’s UI. We make it seamless for customers to go from chatbot to live agent and back again.
Allow agents to enter and exit the chat without interrupting conversation flow
Instantly get your customers in the queue and let them know their wait time
Let agents work within the Salesforce setting they know best - no new training required
We automate Salesforce ticketing, too
When a human touch is needed, Ada’s chatbot can automatically generate an email ticket that captures key inquiry details, with no manual effort required from your team.
Reduce time to resolution with tickets sent directly to your Salesforce agents
Customize subject lines and tags to align with your Salesforce triggers and routing rules
G2 made us the chatbot leader. Reach out to learn why.
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