They might just turn out to be the dream team. Automating the mundane, repetitive tasks that make up the bulk of customer queries lets agents focus on more complex issues.
Understanding the performance of your chatbot shouldn’t be a guessing game. Our chatbot has an intuitive, easy-to-understand Analytics Dashboard that provides the data and direction you need to drive business outcomes.
When a human touch is needed, Ada’s chatbot can automatically generate an email ticket that captures key inquiry details, with no manual effort required from your team.