Automation-first support for Salesforce Service Cloud

Give your customers a best-in-class experience of automation and agents. With Ada’s chatbot as the front line of support solving more than 80% of inquiries, your Salesforce agents are freed for high-value moments that drive both CSAT and revenue.

"We chose Ada over Einstein because Ada learns on its own, has easy-to-use reporting to quickly see where we aren't meeting customers' needs, and was purpose-built to provide the great automated customer experience that our customers deserve and want."

Bernie Leas
VP Operations

Bring bots and agents together

They might just turn out to be the dream team. Automating the mundane, repetitive tasks that make up the bulk of customer queries lets agents focus on more complex issues.

Companies that love Ada + Salesforce

From SaaS to Fintech to eCommerce, companies are using Ada + Salesforce combination to deliver the best-in-class mix of automation and live agents!

"Currently, our team is handling 10 times the volume of queries, which is now at about half a million guests on a daily basis. (…) In the midst of this unprecedented surge in queries and requests, AVA (Ada chatbot) has been able to provide answers to 80 percent of queries. This frees up our team to assist guests who have more complex or urgent queries without excessive wait times.”

Adam Geneave
Chief Customer Happiness Officer

Analytics made simple

Understanding the performance of your chatbot shouldn’t be a guessing game. Our chatbot has an intuitive, easy-to-understand Analytics Dashboard that provides the data and direction you need to drive business outcomes.

Salesforce Service Cloud Automated Ticketing

When a human touch is needed, Ada’s chatbot can automatically generate an email ticket that captures key inquiry details, with no manual effort required from your team.

Bring bots and agents together

Companies that love Ada + Salesforce

Why use Ada's AI-powered chatbot?

Analytics made simple

Salesforce Service Cloud Automated Ticketing