Bernie Leas
"We chose Ada over Einstein because Ada learns on its own, has easy-to-use reporting to quickly see where we aren't meeting customers' needs, and was purpose-built to provide the great automated customer experience that our customers deserve and want."
Bernie Leas, VP Operations
Balsam Brands
Salesforce Chatbot

Bring bots and agents together


They might just turn out to be the dream team. Automating the mundane, repetitive tasks that make up the bulk of customer queries lets agents focus on more complex issues.

Salesforce Chatbots Clients

Companies that love Ada + Salesforce


From SaaS to Fintech to eCommerce, companies are using Ada + Salesforce combination to deliver the best-in-class mix of automation and live agents!

Watch the AirAsia Story

Adam G airasia
"Currently, our team is handling 10 times the volume of queries, which is now at about half a million guests on a daily basis. (…) In the midst of this unprecedented surge in queries and requests, AVA (Ada chatbot) has been able to provide answers to 80 percent of queries. This frees up our team to assist guests who have more complex or urgent queries without excessive wait times.”
Adam Geneave, Chief Customer Happiness Officer
Air Asia (1)
Salesforce Chatbots

Why use Ada's AI-powered chatbot?

 

24/7 customer support 

Customer support in 100+ languages 
 
Provide 1-to-1 personalization 

Lead Automation
 
Ticketing Automation
 
No-code bot building
 
✅ Solve 80%+ of customer inquiries
 
Forrester's Opportunity Snapshot: Drive CSAT and Optimize Costs with Chatbots
Get the Report
Chatbot Analytics

Analytics made simple

 

Understanding the performance of your chatbot shouldn’t be a guessing game. Our chatbot has an intuitive, easy-to-understand Analytics Dashboard that provides the data and direction you need to drive business outcomes.



Salesforce Service Cloud Automated Ticketing

Salesforce Service Cloud Automated Ticketing


When a human touch is needed, Ada’s chatbot can automatically generate an email ticket that captures key inquiry details, with no manual effort required from your team.

Top 10 Chatbot Tips for Salesforce
Get Your Top 10 Tips