Reduce customer effort and confusion by introducing Ada as the first line of assistance on your website, mobile applications, Apple Business Chat, Facebook Chat and SMS.
Ada lets you put automation first, and then escalates seamlessly from instant chatbot to live agent, when it matters most to your customers.
Ada reduces time and effort on both sides of the conversation by automatically creating an email ticket and sharing it with the right agent to pick up where Ada left off.
It can be hard to keep track of customer conversations when you have so many product lines, services, and departments. Ada makes it easy. Deploy a variety of chatbots that communicate and handoff between one another to offer the customer a seamless experience.
Diminish frustrating wait times by asking customers to schedule time to speak with an agent, at their convenience. Ada’s self-serve solution lets customers proactively book a meeting for further discussion, maintenance, appointments, and more.