Introduce Ada’s chatbot as the front line of your customer service, designed to engage live agents only when needed. With Ada Glass, agents can jump in and out of the conversation, seamlessly supporting the customer within the same chatbot interface -- no additional tabs, screens or steps required.
“We feared introducing AI-powered automation would weaken the quality of our live service; however, Ada continues to prove us otherwise.”
Director of ACX, Litebit.eu
We're what live chat dreams are made of.
PLAY WELL WITH OTHERS
We pair perfectly with your existing live chat platform so that the benefits of our AI-powered chatbot can be seamlessly available to agents and customers. Our ‘plug and play’ design allows for immediate integration without complex coding or long timelines.
PRIORITIZATION COMES FIRST
With Ada Glass, escalate customers to the most suitable agent, based on their specific needs and interests in the moment. Focus on high-value interactions by prioritizing service issues and immediately connecting customers to the rep with the most experience to support.
KEEP CUSTOMERS ENGAGED, NOT ON HOLD
When agents are busy, customers can interact with the chatbot while waiting in a queue. For those looking for support outside of business hours, Ada can provide a personalized message to schedule the next available appointment with a live agent.
GIVE YOUR AGENTS A HELPING HAND
By capturing customer information and context from the chatbot conversation, Ada Glass minimizes the need for repetitive questions or admin-heavy tasks, so agents can get straight to work and deliver speedy support.
¾ of customers want the choice of self-service and live support. Let ‘em have it.