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Shopify
“We feared introducing AI-powered automation would weaken the quality of our live service; however, Ada continues to prove us otherwise.”
Director of ACX, Litebit.eu
ADA GLASS

We're what live chat dreams are made of.

Ada integrates with the Nuance and Zendesk Live Chat Platforms

PLAY WELL WITH OTHERS

We pair perfectly with your existing live chat platform so that the benefits of our AI-powered chatbot can be seamlessly available to agents and customers. Our ‘plug and play’ design allows for immediate integration without complex coding or long timelines.
prioritization illustration (not on mockup)

PRIORITIZATION COMES FIRST

With Ada Glass, escalate customers to the most suitable agent, based on their specific needs and interests in the moment. Focus on high-value interactions by prioritizing service issues and immediately connecting customers to the rep with the most experience to support.
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KEEP CUSTOMERS ENGAGED, NOT ON HOLD

When agents are busy, customers can interact with the chatbot while waiting in a queue. For those looking for support outside of business hours, Ada can provide a personalized message to schedule the next available appointment with a live agent.
Ada sends the Bot Transcript to your agent

GIVE YOUR AGENTS A HELPING HAND

By capturing customer information and context from the chatbot conversation, Ada Glass minimizes the need for repetitive questions or admin-heavy tasks, so agents can get straight to work and deliver speedy support.
¾ of customers want the choice of self-service and live support. Let ‘em have it.
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