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“85%+ customers think brands need to put more into providing a consistent experience.”
Example Use Case

Seamlessly integrate Ada with your existing live chat software

Ada integrates with the Nuance and Zendesk Live Chat Platforms
Live Chat Platforms

When requested, connect customers with a live agent who can easily transition in and out of Ada’s chat interface

Ada sends the Bot Transcript to your agent
Provide your agents with more

After a customer asks for live assistance, Ada provides your agent with historical account information and chat context to support immediately

Route customers to the relevant department
Route Customer Requests

Streamline the customer journey by ensuring the right agent is directed to the appropriate chat and customer inquiry based on department, interest, and need

Personalized automation is priority for 90%+ of CX leaders
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