Whether you want to reach your customer through mobile, social, web, SMS, or live chat, and taking your complex network of back-end systems and APIs into account, we’ve got you covered.
Support everyone, everywhere
Turn on automation across your website, mobile applications, Apple Business Chat, Facebook Chat, and SMS. Interact with your customers where they want, when they want and how they want.
Live Chat Integration
Combine AI-powered assistance with human-powered empathy
In just one simple click, handoff customers from a chatbot, directly to a live agent, all within the same user experience. Delight customers by providing on-demand, self-service support, and frictionless access to human beings, when needed.
Ticketing Handoff Integration
Reduce resolution time by automatically creating an email ticket that escalates to an agent when a customer seeks live support. Ada also provides the agent with a detailed chat transcript for context.
Customize and connect chatbots
Ensure the right customer interaction with the right part of your business. Use Ada to create discrete bots for each business unit and easily coordinate and automate interactions between them.
Book a Meeting
Spend less time scheduling, more time engaging
Ada's chatbot can book a meeting proactively, for purposes of selling, interviewing or advancing a strategic discussion in real life.
“More than ¾ of consumers want the option to turn to digital support channels.”
Create answers in one language, and deploy them in 100+