With no coding skills required, Ada empowers business stakeholders (customer service, marketing, sales) to drive meaningful engagement across the customer journey. Whether you want to reach your customer through mobile, social, web, SMS, or live chat, and taking your complex network of backend systems and APIs into account, we’ve got you covered.
Support everyone, everywhere
Increase and diversify customer touch points by turning on automation across your website, mobile applications, Apple Business Chat, Facebook Chat, and SMS. Interact with your customers where they want, when they want and how they want.
Live Chat Integration
Combine AI-powered assistance with human-powered empathy
In just one click, and in a completely seamless manner, handoff your customers from automated conversation directly to live agent within the same user experience. Diminish customer frustration by allowing them on-demand, self-service support, and frictionless access to human beings when needed.
Ticketing Handoff Integration
Enhance your existing ticketing solution
Reduce customer effort and resolution time by automatically creating an email ticket that escalates to an agent when a customer seeks live support. Further enhance the level of service by providing the agent with a detailed chat transcript to assist immediately and in a meaningful way.
Customize and connect distinct chatbots
Streamline the customer experience by ensuring the right interaction with the right part of your business. Use Ada to create discrete bots for each business unit and easily coordinate and automate interactions between them.
Book a Meeting
Spend less time scheduling, more time engaging
Interact not just for the sake of providing customers with meaningful information, but leverage your chatbot to book a meeting proactively, for purposes of selling, interviewing or advancing a strategic discussion in real life.
“More than ¾ of consumers want the option to turn to digital support channels.”
Create answers in one language, and deploy them in 100+