Let Ada’s utilities chatbot fuel your customer service.

Boost customer satisfaction by introducing Ada’s on-demand, self-service utilities chatbot as the frontline of your support. Dramatically reduce wait times by providing a personalized experience that automates both answers and actions in the customer’s language of choice. 

Anytime, anywhere, let customers manage their account:

• Reset account password 
• Change address and billing info
• Generate a paperless bill
• Check balance, available credits, and overage
• Track usage and conduct meter reading
• Review payment schedule and late fees
• Contact about gas leaks, outages, etc.

Just because your customer base is growing, doesn’t mean your support team has to grow too. Ada integrates with live chat software to escalate high-value requests to agents who provide focused support, armed with a full transcript to continue the conversation on a positive note.

Handle high churn customer scenarios and deliver a complete experience:

• Address rebate eligibility
• Explain unclear charges & incorrect billing
• Update on disruptions or maintenance
• Continue conversation in the same chat window 
• Chat transcripts between bot and customer  
• Unified bot and Live chat UI within the CRM