Power a better experience with Ada’s AI
With utility competition on the rise, customer experience has become the ultimate differentiator. Leading the charge? The quality of service -- more importantly, the quality of self-service. Lengthy hold times are unacceptable and utility providers must stop relying on archaic live support. Introduce an automation-first strategy, underpinned by Ada’s utilities chatbot.
Power a better experience with Ada’s AI
Boost customer satisfaction by introducing Ada’s on-demand, self-service utilities chatbot as the frontline of your support. Dramatically reduce wait times by providing a personalized experience that automates both answers and actions in the customer’s language of choice.
Anytime, anywhere, let customers manage their account:
With Ada, your customer support team can actually automate actions that generate revenue and streamline customer interactions based on account information.
Offer personalized and proactive offers like:
Just because your customer base is growing, doesn’t mean your support team has to grow too. Ada integrates with live chat software to escalate high-value requests to agents who provide focused support, armed with a full transcript to continue the conversation on a positive note.
Handle high churn customer scenarios and deliver a complete experience:
Ada provides utilities with seamless conversational experiences and industry expertise to delight customers with every interaction. Rapid deployment ensures global utilities realize benefits instantly. Hover over any block to discover how Ada powers exceptional service for global utilities providers.
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