improving customer experience in the utilities industry with an AI chatbot

Supercharge your CX

With utility competition on the rise, customer experience has become the ultimate differentiator. Leading the charge? The quality of service -- more importantly, the quality of self-service. Lengthy hold times are unacceptable and utility providers must stop relying on archaic live support. Introduce an automation-first strategy, underpinned by Ada’s utilities chatbot.

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1 month
to launch
Automated Inquiries
Monthly support savings

Power a better experience with Ada’s AI

boost C-SAT with the best chatbot for utilities

Energize customer service

Boost customer satisfaction by introducing Ada’s on-demand, self-service utilities chatbot as the frontline of your support. Dramatically reduce wait times by providing a personalized experience that automates both answers and actions in the customer’s language of choice. 

Anytime, anywhere, let customers manage their account:

  • Reset account password 
  • Change address and billing info
  • Generate a paperless bill
  • Check balance, available credits, and overage
  • Track usage and conduct meter reading
  • Review payment schedule and late fees
  • Contact about gas leaks, outages, etc.
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automate actions for your utilities organization that  generate revenue

Generate revenue

With Ada, your customer support team can actually automate actions that generate revenue and streamline customer interactions based on account information.

Offer personalized and proactive offers like:

  • Set-up installation of isolator, meter & service
  • Energy assessments
  • Online account payments
  • Smart home devices and product upgrades 
  • Protection plans and warranties
  • Perks and rewards
  • Lighting, heating & cooling
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Avoid service 'outages'

Just because your customer base is growing, doesn’t mean your support team has to grow too. Ada integrates with live chat software to escalate high-value requests to agents who provide focused support, armed with a full transcript to continue the conversation on a positive note.

Handle high churn customer scenarios and deliver a complete experience:

  • Address rebate eligibility
  • Explain unclear charges & incorrect billing
  • Update on disruptions or maintenance
  • Continue conversation in the same chat window 
  • Chat transcripts between bot and customer  
  • Unified bot and Live chat UI within the CRM
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Accounts & Billing



Offers & Rebates

Ada powers customer support excellence for global utilities

Ada provides utilities with seamless conversational experiences and industry expertise to delight customers with every interaction. Rapid deployment ensures global utilities realize benefits instantly. Hover over any block to discover how Ada powers exceptional service for global utilities providers.

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“Electric utilities that proactively communicate outage information, product offerings and other utility messages enjoy customer satisfaction scores that are 50 points higher than those that do not provide proactive communications.”
J.D. Power, 2018 Utility Business Customer Satisfaction Survey
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