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improve customer satisfaction for your airline customers with instant support

Bring down wait times by 95%

As competition and customer expectations continue to soar, quality self-service is essential to keep up with the needs of the modern, digitally-connected traveller. Wait times for live support should not be longer than security lines at the airport. Introduce an automation-first strategy with Ada’s travel & airlines chatbot.
See it in action
8x
Increase in up sell
80%
Automated inquiries
100+
Languages
95%
Wait time reduction

Take off with the instant benefits of Ada’s AI

automate actions, provide on-demand self-service with a chatbot designed for airlines

Take customers on new adventures

Watch your customer satisfaction reach new heights with Ada’s on-demand, self-service travel and airline chatbot as the frontline of your support. Dramatically reduce wait times by providing a personalized experience that automates both answers and actions in the customer’s language of choice. 

  • Anytime, anywhere, let your customers:
  • Search for flights, hotel rooms, and destinations
  • Look up flight time, reservations & check-in
  • Purchase tickets and packages 
  • Get updates on delays and issues
  • Access rewards and loyalty points
  • Identify lost items and baggage
See it in action
generate revenue for your airline by providing up-selling opportunities to customers

Cruise with automated revenue

With Ada, your customer support team can automate actions that generate revenue. 

Drive new sales with proactive, personalized cross-sell opportunities and up-sell promotions:

  • Purchase tickets and reserve rooms
  • Access lounge privileges
  • Upgrade seats, meals, and entertainment
  • Purchase hotel rooms, car rentals, and tours 
  • Join your loyalty program
See it in action

Stop grounding your agents

Ada integrates with live chat software to escalate high-value requests to agents for focused support and ensures a positive conversation by providing the agent with a full transcript.

Handle high churn customer scenarios and deliver a complete experience:

  •  Address pricing concerns
  •  Inform of flight changes and delays
  •  Address missed connections or cancellations
  •  Continue the conversation within the same chat window
  •  Complete chat transcripts for live agents
  •  Unified bot and live chat UI 
See it in action

Support

Manage Booking

Rewards & Promotions

Upgrades & Add-ons

Provide first-class service

Ada’s travel expertise allows your automated strategy to take-off from day one. Ada’s rapid deployment and industry experience ensure you realize the benefits of automation faster and start delighting your customers sooner. Hover over any block to discover how Ada keeps your CSAT score flying high.

Customer Testimonial

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Air Asia 2
“In just weeks, we were able to launch a chatbot that transformed the experience for our traveling customers, whenever and wherever they are in the world. We have cut customer wait times from more than one hour to less than one minute.”
Adam Geneave, Chief Customer Happiness Officer, Air Asia.
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