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Keep them coming back with automation first

Customers’ expectations are on the rise, and SaaS companies that don't provide high-quality self-service risk getting left behind. Empower every customer with conversational AI, and give a personal touch to each interaction by introducing an automation-first strategy with Ada’s SaaS chatbot.

See it in action
1 month
to launch
80%
Automated Inquiries
100+
Languages
100,000+
Conversations a day

Scale with Ada

When your support team and customer inquiry volume is growing faster than you can keep up, it can be difficult to manage efficiently. Ada allows SaaS customers to deflect at least 30% of support volume while allowing agents to focus time on the highest-value tickets. 

Anytime, anywhere, let your customers:

  • Automate product troubleshooting inquiries
  • Provide tiered support (premium vs freemium customers) 
  • Deflect basic FAQ questions
  • Easily manage subscriptions and account changes

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Prevent customer churn; grow CSAT

With Ada, your customer support team can automate actions that generate revenue, retain customers and prevent churn. 

  • Create effective retention flow
  • Convert freemium to paid customers
  • Escalate high-value customers to agents quickly
  • Identify potential customers, gather information and pass on to an agent
  • Drive up-sell with related products, support packages and add-ons
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Skip the line to agent success

Ada integrates with live chat software to escalate high-value requests to agents for focused support, ensuring a positive conversation by providing the agent context with a full transcript.

Resolve high-churn customer scenarios:

  • Help with returns and refunds
  • Continue the conversation within the same chat window
  • Complete chat transcripts for the live agent
  • Unified bot and Live chat UI within the CRM of choice
  • Feature-rich experience 
 
See it in action

Account & Details

Subscriptions & Billing

Onboarding

Troubleshooting

Ada is ready for SaaS

With Ada, customers can access their account details, manage subscriptions, and access detailed onboarding guides - all without a live agent. Hover over any block to discover the benefits Ada brings to your customer experience.

Customer Testimonial

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“We've surfaced Ada to our customers so their simple questions can be answered immediately, and more complex ones are seamlessly escalated to a live agent. We've seen fewer tickets, faster resolution times, less stress for live agents, and most importantly, happier customers."
David Clark, Senior Director, Operations & Analytics
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