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Keep them coming back with automation first

Customers’ expectations are on the rise, and SaaS companies that don't provide high-quality self-service risk getting left behind. Empower every customer with conversational AI, and give a personal touch to each interaction by introducing an automation-first strategy with Ada’s SaaS chatbot.

See Ada In Action
“Ada has empowered our customers to self serve when able, and connect with our Sales or Support teams when additional support is needed. Serving all of our customers in a quick, efficient way while delivering happiness is very important to us. Ada has helped us scale to achieve that goal in an unprecedented time.”
lindsey-liranzo
Lindsey Liranzo
Segment Leader, Online Sales
"With Ada’s intuitive solution, we were able to move at speed to deploy a proof of concept and help our local teams build and refine content flows quickly and independently. We’re thrilled that we have exceeded our target in the first 3 months and are looking forward to refining the Messenger-powered digital assistant.”
elaine-neo
Elaine Neo
Regional Social Marketing Manager
“We've surfaced Ada to our customers so their simple questions can be answered immediately, and more complex ones are seamlessly escalated to a live agent. We've seen fewer tickets, faster resolution times, less stress for live agents, and most importantly, happier customers."
David Clark Headshot 1
David Clark
Senior Director, Operations & Analytics
“By empowering customers to self-serve 95% of the time, our team has been able to focus on more complex concerns while continuing to scale our support and set up our agents for success."
upowork - Joe Wang
Joe Wang
Senior Director of Customer Experience
“Ada has empowered our customers to self serve when able, and connect with our Sales or Support teams when additional support is needed. Serving all of our customers in a quick, efficient way while delivering happiness is very important to us. Ada has helped us scale to achieve that goal in an unprecedented time.”
lindsey-liranzo
Lindsey Liranzo
Segment Leader, Online Sales
"With Ada’s intuitive solution, we were able to move at speed to deploy a proof of concept and help our local teams build and refine content flows quickly and independently. We’re thrilled that we have exceeded our target in the first 3 months and are looking forward to refining the Messenger-powered digital assistant.”
elaine-neo
Elaine Neo
Regional Social Marketing Manager
“We've surfaced Ada to our customers so their simple questions can be answered immediately, and more complex ones are seamlessly escalated to a live agent. We've seen fewer tickets, faster resolution times, less stress for live agents, and most importantly, happier customers."
David Clark Headshot 1
David Clark
Senior Director, Operations & Analytics
“By empowering customers to self-serve 95% of the time, our team has been able to focus on more complex concerns while continuing to scale our support and set up our agents for success."
upowork - Joe Wang
Joe Wang
Senior Director of Customer Experience

Scale with Ada

When your support team and customer inquiry volume is growing faster than you can keep up, it can be difficult to manage efficiently. Ada allows SaaS customers to deflect at least 30% of support volume while allowing agents to focus time on the highest-value tickets. 

Anytime, anywhere, let your customers:

  • Automate product troubleshooting inquiries
  • Provide tiered support (premium vs freemium customers) 
  • Deflect basic FAQ questions
  • Easily manage subscriptions and account changes
See it in action

Prevent customer churn; grow CSAT

With Ada, your customer support team can automate actions that generate revenue, retain customers and prevent churn. 

  • Create effective retention flow
  • Convert freemium to paid customers
  • Escalate high-value customers to agents quickly
  • Identify potential customers, gather information and pass on to an agent
  • Drive up-sell with related products, support packages and add-ons
See it in action

Skip the line to agent success

Ada integrates with live chat software to escalate high-value requests to agents for focused support, ensuring a positive conversation by providing the agent context with a full transcript.

Resolve high-churn customer scenarios:

  • Help with returns and refunds
  • Continue the conversation within the same chat window
  • Complete chat transcripts for the live agent
  • Unified bot and Live chat UI within the CRM of choice
  • Feature-rich experience 
 
See it in action

Account & Details

Subscriptions & Billing

Onboarding

Troubleshooting

Ada is ready for SaaS

With Ada, customers can access their account details, manage subscriptions, and access detailed onboarding guides - all without a live agent. Hover over any block to discover the benefits Ada brings to your customer experience.

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