Automate answers for your Ecommerce and retail customers

It’s time to automate-first with Ada

Customers shop online to skip the long lines for fitting rooms and check-out. They also want to skip the long lines for customer support! Digitally-connected shoppers expect to get support as easily as they add new items to their basket. Introduce an automation-first strategy with Ada’s e-commerce and retail chatbot.

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1 month
to launch
Automated Inquiries
Wait time reduction

Self-service that keeps customers satisfied

build your own ecommerce chatbot

Add better service to your cart

Make every touch-point a delightful one with Ada’s on-demand, self-service chatbot as the front line of your support. Put an end to wait-times by providing every customer with a personalized shopping experience, in their chosen language.

Anytime, anywhere, let your customers:

  • Track order status
  • Change delivery details
  • Reference return and refund policies
  • Make exchanges
  • Understanding fitting and sizing
  • Check product stock
See it in action
automate customer experience for retail customers and generate revenue

Deliver profits, not delays

With Ada, your customer support team can automate actions that generate revenue

Drive new sales with proactive, personalized cross-sell opportunities and upsell promotions:

  • Make product recommendations based on past purchases
  • Offer tailored promotions and coupons
  • Add items to orders  
  • Manage subscriptions
  • Drive upsells with related products, warranties, and add-ons
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Skip the line to agent success

Ada integrates with live chat software to escalate high-value requests to agents for focused support, ensuring a positive conversation by providing the agent context with a full transcript.

Handle high churn customer scenarios and deliver a complete experience:

  • Help with returns and refunds
  • Address delivery concerns and delays
  • Continue the conversation within the same chat window
  • Complete chat transcripts for the live agent
  • Unified bot and Live chat UI within the CRM of choice
  • Feature-rich experience 
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Customer Support


Deals & Promotions


Ada is ready for retail and Ecommerce.

With Ada, every customer can cut the line to access personalized self-service, on their channel of choice. Hover over any block to discover the benefits Ada brings to your customer experience.

More About Ada

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“Ada is a tremendous tool for our team. It has saved us from hours of support tickets, informed product decisions, and is a delight to use.”
Product Manager, Shopify
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