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Media and support on demand go hand-in-hand

Ada’s conversational AI lets you meet your customers where they’re at, anytime, anywhere. Provide instant support 24/7 across multiple channels, whether it’s a prospect in need of subscription advice or an existing customer looking to troubleshoot a service.

"Ada has been a great asset to the Boston Globe. The Ada team provided a great onboarding experience, and our chatbot has reduced the number of our live chats by over 65%."
mark-tibbett
Mark Tibbetts
Sr. Customer Service Manager
“Ada has made it possible for our support team to punch above its weight in every way, supporting our global community of 80 million people with conversational AI. Ada instantly resolves hundreds of thousands of customer inquiries each year."
barbara
Barbara Ott
Head of Community Wellness
"Ada has been a great asset to the Boston Globe. The Ada team provided a great onboarding experience, and our chatbot has reduced the number of our live chats by over 65%."
mark-tibbett
Mark Tibbetts
Sr. Customer Service Manager
“Ada has made it possible for our support team to punch above its weight in every way, supporting our global community of 80 million people with conversational AI. Ada instantly resolves hundreds of thousands of customer inquiries each year."
barbara
Barbara Ott
Head of Community Wellness

Lower customer effort with personalized support at scale

Make it easy for your customers to get the help they need with personalized, tailored answers - without having to rely on IT. Ada’s no-code platform puts the support team in the driver’s seat to launch an automated customer experience that gets customers back to your content in a snap.

Anytime, anywhere, let your customers:

  • Update subscription details
  • Lookup billing cycle
  • Stop and start services
  • Investigate service disruptions
  • Resolve billing questions

Channel-steering > channel surfing

Don’t make your customers guess where and how to reach your human support team. Channel-steer the conversation using Ada’s conditional logic so that customers are strategically escalated to email, live chat, or a scheduled callback depending on their subscription tier, products, and inquiry.

End-to-end customer experience at your fingertips

Ada integrates with live chat software to escalate high-value requests to agents from any channel. Ada ensures every human interaction is efficient by providing context and customer details to the agent. Prioritize high-value customer scenarios and deliver a complete experience:

  • Seamless transition from bot to live agent
  • Equip the agent with bot transcript and customer details for speedy resolution and low customer effort
  • Enable back-and-forth file transfer between customer and live agent
    Channel steer high-LTV customers and revenue-generating inquiries to live chat or scheduled callback
  • Route non-urgent inquiries to email

Customer Testimonials

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