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automate actions for your insurance customers with a self-service ai chatbot

It’s time to automate-first with Ada

The modern, digitally connected customer will not tolerate long support wait times, nor should they. Providing self-service support is vital to meet customers’ expectations. Take care of your customers by introducing an automation-first strategy with Ada’s insurance chatbot.
See it in action
1 month
to launch
80%
Automated Inquiries
100+
Languages
95%
Wait time reduction

We’ve got you covered

Improve CX for your customers. The best chatbot in the insurance industry. Period.

Provide complete care for all customer inquiries

Reduce the risks of low customer satisfaction with Ada’s self-service insurance chatbot as the frontline of your support. Eliminate wait times by providing customers with a personalized experience in their language of choice. 

Anytime, anywhere, let your customers:

  • Compare plans
  • Research flexible payment plans
  • Discover benefits and coverage
  • Find care including clinics, hospitals, and doctors

See it in action
automate actions & generate revenue with the best chatbot for insurance industry

Deduct costs from your service center

With Ada, your customer support team can automate actions that generate revenue. 

Drive new sales with proactive, personalized up-sell opportunities and promotions:

  • Purchase policy add-ons like travel, home, life, and car 
  • Add new members to plans
  • View and submit claims  
  • Provide recommendations
  • Redirect members to the appropriate care practitioner 

See it in action

Ensure agent success

Ada integrates with live chat software to escalate high-value requests to agents for focused support and ensures a positive conversation by providing the agent with a full transcript. 

Handle high churn customer scenarios:

  • Address policy concerns
  • Discuss delayed or denied claims
  • Continue the conversation within the same chat window
  • Chat transcripts delivered to live agents
  • Unified bot and live chat UI within the CRM of choice
  • Feature-rich experience 
See it in action

Customer Support

Claims

Policy Members

Add coverage & new members

Step up your support game

Ada brings the benefits of automated customer service to your insurance company. Hover over the blocks to discover how our automation delivers insurance excellence.

More About Ada

Play Culture Video
“As competition across the insurance industry continues to heat up, Ada has allowed us to differentiate our brand by providing a seamless self-service experience. Now with Ada, our customers on-the-go can now fill out forms, make claims, update their information, and browse and purchase new plans at any time - all without having to wait on an agent.”
VP of Customer Service
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