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It’s time to automate-first with Ada

Customers shop online to skip the long lines for fitting rooms and check-out. They also want to skip the long lines for customer support! Digitally-connected shoppers expect to get support as easily as they add new items to their basket. Introduce an automation-first strategy with Ada’s e-commerce and retail chatbot.

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1 month
to launch
80%
Automated Inquiries
100+
Languages
95%
Wait time reduction

Self-service that keeps customers satisfied

Add better service to your cart

Make every touch-point a delightful one with Ada’s on-demand, self-service chatbot as the front line of your support. Put an end to wait-times by providing every customer with a personalized shopping experience, in their chosen language.

Anytime, anywhere, let your customers:

  • Track order status
  • Change delivery details
  • Reference return and refund policies
  • Make exchanges
  • Understanding fitting and sizing
  • Check product stock
See it in action

Deliver profits, not delays

With Ada, your customer support team can automate actions that generate revenue.

Drive new sales with proactive, personalized cross-sell opportunities and upsell promotions:

  • Make product recommendations based on past purchases
  • Offer tailored promotions and coupons
  • Add items to orders  
  • Manage subscriptions
  • Drive upsells with related products, warranties, and add-ons
See it in action

Skip the line to agent success

Ada integrates with live chat software to escalate high-value requests to agents for focused support, ensuring a positive conversation by providing the agent context with a full transcript.

Handle high churn customer scenarios and deliver a complete experience:

  • Help with returns and refunds
  • Address delivery concerns and delays
  • Continue the conversation within the same chat window
  • Complete chat transcripts for the live agent
  • Unified bot and Live chat UI within the CRM of choice
  • Feature-rich experience 
See it in action

Customer Support

Orders

Deals & Promotions

Sales

Ada is ready for ecommerce and retail.

With Ada, every customer can cut the line to access personalized self-service, on their channel of choice. Hover over any block to discover the benefits Ada brings to your customer experience.

More About Ada

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“Ada is a tremendous tool for our team. It has saved us from hours of support tickets, informed product decisions, and is a delight to use.”
Product Manager, Shopify
Shopify
Save your agents and customers’ time with Ada
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