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It’s time to automate-first with Ada

Customers shop online to skip the long lines for fitting rooms and check-out. They also want to skip the long lines for customer support! Digitally-connected shoppers expect to get support as easily as they add new items to their basket. Introduce an automation-first strategy with Ada’s e-commerce and retail chatbot.

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1 month

to launch

80%

Automated Inquiries

100+

Languages

95%

Wait time reduction

Self-service that keeps customers satisfied

Add better service to your cart

Make every touch-point a delightful one with Ada’s on-demand, self-service chatbot as the front line of your support. Put an end to wait-times by providing every customer with a personalized shopping experience, in their chosen language.

Anytime, anywhere, let your customers:

  • Track order status
  • Change delivery details
  • Reference return and refund policies
  • Make exchanges
  • Understanding fitting and sizing
  • Check product stock
See it in action

Deliver profits, not delays

With Ada, your customer support team can automate actions that generate revenue.

Drive new sales with proactive, personalized cross-sell opportunities and upsell promotions:

  • Make product recommendations based on past purchases
  • Offer tailored promotions and coupons
  • Add items to orders  
  • Manage subscriptions
  • Drive upsells with related products, warranties, and add-ons
See it in action

Skip the line to agent success

Ada integrates with live chat software to escalate high-value requests to agents for focused support, ensuring a positive conversation by providing the agent context with a full transcript.

Handle high churn customer scenarios and deliver a complete experience:

  • Help with returns and refunds
  • Address delivery concerns and delays
  • Continue the conversation within the same chat window
  • Complete chat transcripts for the live agent
  • Unified bot and Live chat UI within the CRM of choice
  • Feature-rich experience 
See it in action
“With Ada, we are now able to offer 24/7 support to millions of artists around the globe. We rely on our Ada bot to provide instant self-service, then triage and route more complex questions for our human support team in English, Spanish, and Portuguese.”
Priscilla Shaw
Priscilla Shaw
Continuous Improvement and Quality Assurance Specialist
"With Ada driving automation first, we are able to use our Salesforce live agents to address more mission critical inquiries - including upsell of ancillary products."
Adam G airasia
Adam Geneave
Chief Customer Happiness Officer
"Based on my experience with both solutions Ada and AIVO, Ada is much stronger tool. I am also delighted by Ada's customer success team and the support from your development team in the background."
Roman 2
Roman Georgi
Global Customer Experience Manager
"We chose Ada over Einstein because Ada learns on its own, has easy-to-use reporting to quickly see where we aren't meeting customers' needs, and was purpose-built to provide the great automated customer experience that our customers deserve and want."
bernie 2
Bernie Leas
VP Operations
“With Ada, we are now able to offer 24/7 support to millions of artists around the globe. We rely on our Ada bot to provide instant self-service, then triage and route more complex questions for our human support team in English, Spanish, and Portuguese.”
Priscilla Shaw
Priscilla Shaw
Continuous Improvement and Quality Assurance Specialist
"With Ada driving automation first, we are able to use our Salesforce live agents to address more mission critical inquiries - including upsell of ancillary products."
Adam G airasia
Adam Geneave
Chief Customer Happiness Officer
"Based on my experience with both solutions Ada and AIVO, Ada is much stronger tool. I am also delighted by Ada's customer success team and the support from your development team in the background."
Roman 2
Roman Georgi
Global Customer Experience Manager
"We chose Ada over Einstein because Ada learns on its own, has easy-to-use reporting to quickly see where we aren't meeting customers' needs, and was purpose-built to provide the great automated customer experience that our customers deserve and want."
bernie 2
Bernie Leas
VP Operations

Customer Support

Orders

Deals & Promotions

Sales

Ada is ready for ecommerce and retail.

With Ada, every customer can cut the line to access personalized self-service, on their channel of choice. Hover over any block to discover the benefits Ada brings to your customer experience.

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