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improve customer satisfaction for your airline customers with instant support

Bring down wait times by 95%

As airline competition and travellers’ expectations continue to soar, quality self-service is essential to keep up with the needs of the modern, digitally-connected flyer. Wait times for live support should not be longer than security lines at the airport. Introduce an automation-first strategy with Ada’s airline chatbot.
See it in action
Increase in up sell
Automated inquiries
Wait time reduction

Take off with the instant benefits of Ada’s AI

automate actions, provide on-demand self-service with a chatbot designed for airlines

Take flight for your customers

Watch your customer satisfaction reach new heights with Ada’s on-demand, self-service airline chatbot as the frontline of your support. Dramatically reduce wait times by providing a personalized experience that automates both answers and actions in the customer’s language of choice. 

Anytime, anywhere, let your customers:

✓ Search for flights and purchase tickets
✓ Look up flight time, reservations & check-in
✓ Change contact information
✓ Get updates on delays and issues
✓ Access rewards and loyalty points
✓ Identify lost items and baggage

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generate revenue for your airline by providing up-selling opportunities to customers

Cruise with automated revenue

With Ada, your customer support team can automate actions that generate revenue. 

Drive new sales with proactive, personalized cross-sell opportunities and up-sell promotions:

✓ Purchase tickets and additional baggage
✓ Access lounge privileges
✓ Upgrade seats, meals and entertainment
✓ Purchase hotel rooms, car rentals and tours 
✓ Join your loyalty program 

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Stop grounding your agents

Ada integrates with live chat software to escalate high-value requests to agents for focused support and ensures a positive conversation by providing the agent with a full transcript.

Handle high churn customer scenarios and deliver a complete experience:

✓ Address pricing concerns
✓ Inform of flight changes and delays
✓ Address missed connections or cancellations
✓ Continue the conversation within the same chat window
✓ Complete chat transcripts for live agents
✓ Unified bot and live chat UI 

See it in action


Manage Booking

Rewards & Promotions

Upgrades & Add-ons

Provide first-class service

Ada’s airline expertise allows your automated strategy to take-off from day one. Ada’s rapid deployment and industry experience ensure you realize the benefits of automation faster and start delighting your customers sooner. Hover over any block to discover how Ada keeps your CSAT score flying high.

More About Ada

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Air Asia 2
“In just weeks, we were able to launch a chatbot that transformed the experience for our traveling customers, whenever and wherever they are in the world. We have cut customer wait times from more than one hour to less than one minute.”
Adam Geneave, Chief Customer Happiness Officer, Air Asia.
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