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Trade long waits for instant assistance

Trade long waits for instant assistance

With Ada's customer service chatbot, you can help customers 24/7, no matter where they are. No need to extend support hours or add new agents. Ada is there instantly - one customer service chatbot, across mobile, digital, and social channels.
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Raise CSAT

Looking to raise CSAT? Get personal

Personalize every customer interaction to strengthen brand loyalty. Ada’s customer service chatbot acts on each customer's information, intent, and interests with tailored answers, proactive discounts, and relevant recommendations in 100+ languages.
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Free up your support agents

Put your support agents back in charge

Boring and repetitive work can drag down productivity and morale. But Ada's customer service chatbot offers much needed relief, freeing agents to resolve high-value inquiries that could really use a human touch.
Automate customer transactions and create targeted up-sell opportunity

Customer service is no longer a cost centre

Customer service chatbots aren’t just for automating responses to FAQ's and reducing headcount costs. With Ada, you can automate customer transactions and create targeted up-sell opportunity.

Automating with Ada

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No IT department required

Building a customer service chatbot with Ada doesn’t require code or developers. Your own support team, those who know your content and customers best, can create experiences with speed and ease.

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One connected experience

It’s easy to integrate Ada seamlessly with your live chat provider so that customers can move from customer service chatbot to live agent and back again with no friction whatsoever.

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New insights in real time

An analytics dashboard clearly tracks and demonstrates your customer service chatbot’s performance, as well as key trends in your customers’ inquiries and behaviour.

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Customer Testimonials

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Customer Results
View more Customer Results

Reducing AirAsia’s wait time by 98% in 4 weeks

300K+

customers supported instantly

72%

inquiries solved without agent

Saving TELUS 150,000+ hours of customer effort

2.3M

customers supported instantly

43%

inquiries solved without agent

Ready to try Ada?
Get a free demo
To speak directly with someone from our Sales organization, you can also call 1-877-242-8232.
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