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Qapital
“With Ada, customers access an automated service that prioritizes their needs and escalates seamlessly when required. Higher value, more time-sensitive inquiries are solved faster and more efficiently with Ada. Our agents are happier. Our customers are happier.”
Nimrod Barnea
Nimrod Barnea, VP Customer Experience
Group 7 (1)

Differentiate support levels

Prioritize and allocate resources to deliver the appropriate level of support to the right people at the right time. Automatically identify and escalate the highest value inquiries to diminish churn and improve CSAT.
Group 8-1

Reward loyal customers

Make your best customers feel special and increase their lifetime value (LTV). Show loyal customers you care by providing them with exclusive promotions and offerings.
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Engage with upsells

The success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. Maximize up-sell and cross-sell opportunity by aligning with customer behavior, interest, and intent.
66% of consumers will switch to be treated as a name, not a number.
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