The right message; the right person; the right time
Deliver personalized content that is tailored to your customers' unique interests and needs. With Ada's conditional logic, you can do so much more than respond to generic FAQ's; delight customers with cusotmized experiences sure to raise CSAT!
“With Ada, customers access an automated service that prioritizes their needs and escalates seamlessly when required. Higher value, more time-sensitive inquiries are solved faster and more efficiently with Ada. Our agents are happier. Our customers are happier.”
Nimrod Barnea VP Customer Experience
Differentiate support levels
Prioritize and allocate resources to deliver the appropriate level of support to the right people at the right time. Automatically identify and escalate the highest value inquiries to diminish churn and improve CSAT.
Reward loyalty and engage upsells
The success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. Maximize up-sell and cross-sell opportunity by aligning with customer behavior, interest, and intent.
66% of consumers will switch to be treated as a name, not a number.