What People Are Saying About Ada

“We've surfaced Ada to our customers so their simple questions can be answered immediately, and more complex ones are seamlessly escalated to a live agent. We've seen fewer tickets, faster resolution times, less stress for live agents, and most importantly, happier customers."
David Clark Headshot 1
David Clark
Senior Director, Operations & Analytics
“By empowering customers to self-serve 95% of the time, our team has been able to focus on more complex concerns while continuing to scale our support and set up our agents for success."
upowork - Joe Wang
Joe Wang
Senior Director of Customer Experience
"With Ada driving automation first, we are able to use our Salesforce live agents to address more mission critical inquiries - including upsell of ancillary products."
Adam G airasia
Adam Geneave
Chief Customer Happiness Officer
“With Ada, we are now able to offer 24/7 support to millions of artists around the globe. We rely on our Ada bot to provide instant self-service, then triage and route more complex questions for our human support team in English, Spanish, and Portuguese.”
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Priscilla Shaw
Continuous Improvement and Quality Assurance Specialist
"Based on my experience with both solutions Ada and AIVO, Ada is much stronger tool. I am also delighted by Ada's customer success team and the support from your development team in the background."
Roman 2
Roman Georgi
Global Customer Experience Manager
“We've surfaced Ada to our customers so their simple questions can be answered immediately, and more complex ones are seamlessly escalated to a live agent. We've seen fewer tickets, faster resolution times, less stress for live agents, and most importantly, happier customers."
David Clark Headshot 1
David Clark
Senior Director, Operations & Analytics
“By empowering customers to self-serve 95% of the time, our team has been able to focus on more complex concerns while continuing to scale our support and set up our agents for success."
upowork - Joe Wang
Joe Wang
Senior Director of Customer Experience
"With Ada driving automation first, we are able to use our Salesforce live agents to address more mission critical inquiries - including upsell of ancillary products."
Adam G airasia
Adam Geneave
Chief Customer Happiness Officer
“With Ada, we are now able to offer 24/7 support to millions of artists around the globe. We rely on our Ada bot to provide instant self-service, then triage and route more complex questions for our human support team in English, Spanish, and Portuguese.”
Screen%20Shot%202020-05-14%20at%202.24%203
Priscilla Shaw
Continuous Improvement and Quality Assurance Specialist
"Based on my experience with both solutions Ada and AIVO, Ada is much stronger tool. I am also delighted by Ada's customer success team and the support from your development team in the background."
Roman 2
Roman Georgi
Global Customer Experience Manager

What Our Customers Think

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Shopify
Upwork
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Air Asia
InterActiveCorp – IAC
Medium
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Betsson 2
Shapermint
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“Ada speaks all the languages our customers speak!”

“Ada speaks all the languages our customers speak!”


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