No need for IT. Ada empowers non-technical teams, the people who know customers best, to create authentic, automated experiences proven to save time, strengthen CSAT, and drive revenue.
Create an answer in mere seconds
Drag and drop Ada's easy-to-use 'blocks' to build interactive, AI-powered experiences that reflect your brand. Use customized content, pictures, GIFs, videos, and links to strike any tone and support any type of message.
Instantly capture customer information
Request customer data to keep every account up-to-date. This information can be used to personalize the customer experience in future interactions.
API Request Blocks
Help customer help themselves
Ada integrates with your existing API to provide customers with instant access to information and updates specific to their unique products, services, bookings, and more.
Be there for your customers and prospects before they even reach out with proactive messages timed and tailored to each visitor and webpage.
Security and Compliance
Secure customer data
Ada uses industry standard technologies and services to secure data from unauthorized access, disclosure, inappropriate use, and loss of access. We are PCI, GDPR, and PIPEDA compliant, and our sub-processors are documented and up-to-date with industry compliance standards, as required.
Provide 24/7 support across Desktop & Mobile
“It was very powerful that we were able to tailor and personalize our content to each customer’s needs, based on their purchasing history, prior visits to our site and earlier conversations.”
VP Digital Experience, Retail Enterprise
64% of consumers expect instant customer support