Ada has been purpose-built to empower business stakeholders (customer service, marketing, sales, etc.), those who best understand the needs and interests of the customer, to create meaningful automated interactions with genuine human understanding.
Create your first answer in just 21 seconds
Construct dynamic interactions that reflect your unique brand and tone of voice with customizable copy, pictures, GIFs, videos, and links. Ada supports content that is customizable, visual and interactive, depending on your specific interests and brand identity. Strike any tone and support any type of message with a wide variety of content blocks.
Instantly capture customer information
Automatically request and store customer data to keep account information and other personalized details accurate and actionable. As you grow your repository of customer data, Ada’s AI engine becomes more robust and can be further leveraged to personalize interactions.
HTTP Request Blocks
Help your customer help themselves
Pull information from any existing API to discover and access personal information and instantly answer customer questions in the form of text, images, GIFs, and more.
Engage your customers first
Be there for your customers and prospects before they even reach out with proactive introductions tailored to each visitor and webpage. Don’t wait for customer complaints or objections - initiate a positive interaction that puts your best face forward and drives meaningful engagement right out of the gate.
Security and Compliance
You can trust Ada with your customers’ personal data
We’re PCI, GDPR, and PIPEDA compliant. We take security very seriously. Ada uses industry standard technologies and services to secure data from unauthorized access, disclosure, inappropriate use, and loss of access. We ensure that the security policies of all our subprocessors are documented and up-to-date with industry compliance standards where required.
“It was very powerful that we were able to tailor and personalize our content to each customer’s needs, based on their purchasing history, prior visits to our site and earlier conversations.”
VP Digital Experience, Retail Enterprise
64% of consumers expect instant customer support