LiteBit logo Main 1
“Ada is a tremendous tool for our team. It has saved us from hours of support tickets, informed product decisions, and is a delight to use.”
Baz Lucieer
Baz Lucieer
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PHASE 1

Save by automating first

In this phase, you will launch Ada’s AI-powered chatbot to drive immediate cost savings. Prepare your business with the right people, processes and tools to resolve at least 30% of customer inquiries automatically, in under 30 days.

See it in action

$300,000 in monthly support savings

40%

Reduction in customer inquiries

10,000+

Daily bot engagements

“Chatbots will help businesses save more than $8 billion per year by 2022.”
Juniper Research

30 days

to launch a chatbot

30%+

inquiries solved without live assistance

80%

top case drivers addressed with automation
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PHASE 2

Delight Customers with Personalization

During this phase, you will see your CSAT scores skyrocket. By automating actions with highly personalized content, you empower customers to do more, in less time. Delight customers with more options for self-service, shortening wait times and freeing agents for higher value, human-to-human interactions.

See it in action

42% improvement in CSAT score since launching Ada

20%

of conversations personalized

$12M

Cost Savings

Ovum
"52% of consumers say they view companies more favorably when customer service is more personalized to them and their interests."

Up to 20%

of conversations personalized

60%+

of inquiries solved without live assistance

60%+

reduction in customer wait times
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PHASE 3

Grow from cost center to profit center

In Phase 3, you will integrate automation across the entire customer journey to unlock new revenue opportunities through proactive offerings, promotions, and payments. When live agents are freed to address mission-critical, high value inquiries, they can focus on up-sell and cross sell opportunity.

See it in action

8x increase in ancillary product revenue

25,000

Individual inquiries per second

98%

Reduction in customer wait times

Forrester 2
“The revenue impact from a 10-percentage-point improvement in a company’s CX score can translate into more than $1 billion.”

10%

of total customer up-sell and cross-sell revenue is automated

80%

of inquiries solved without live assistance

85%

reduction in agent-assisted tickets

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